- Completion
- 2024
- Location
- 8050 Zürich, ZH
- Titel Abschnitt 1
- Virtual reception solution for the new site in Oerlikon, Zurich
- Lead Text
- Emil Frey Digital Ltd is paving the way to success for its customers within a challenging digital environment. As a key service provider, Emil Frey Digital is implementing the Group’s digital strategy. With services such as digital marketing, content creation, digital services and print products, customers’ needs are tended to around the clock.
- Beschreibung 1
- Equans Switzerland AG was tasked with designing a virtual reception solution for the new site in Oerlikon, Zurich.
– Modernising the reception at the new site in Oerlikon, Zurich with an innovative virtual reception solution
– Optimising the human resources of the assistants to the Executive Board through direct contact with the desired host
– Seamlessly integrating into the customer’s existing IT infrastructure (Microsoft Teams) via open interfaces (APIs)
– Connecting to the customer's existing access system (Glutz)
– Digital guidance to the visitor lounge for visitors
– Central, secure and simple management for the entire solution
- Titel Abschnitt 2
- The solution utilising state-of-the-art technology
- Beschreibung 2
- The customer benefits from cloud services from Equans Switzerland to ensure maximum reliability and flexibility. The software architecture includes and integrates open interfaces which can be used to professionally implement all of the customer’s requirements. The hardware and software were tailored to the customer’s individual colour preferences.
Visitors can operate the solution using an avatar-based touchscreen. Visitors can communicate directly with their host by video (Microsoft Teams) via the homepage. The host verifies the visitor and opens the doors for them via the integrated Microsoft Teams app.
There is an integrated digital and interactive guide to lead visitors to the waiting area. State-of-the-art technological methods can be used to adapt and develop the integrated, AI-based avatar flexibly at any time to suit the customer’s needs.
The system has a remote support function which ensures it can be accessed remotely at any time. At the same time, integrated intelligence ensures the power consumption can be controlled and provides an associated reduction in consumption during the night.
A wide range of ICT teams from Equans Switzerland were involved in developing the solution implemented in the project. The connection to the customer’s Azure infrastructure was established in collaboration with IT specialists from the Emil Frey Group. The required modifications to the building infrastructure were carried out in collaboration with the local installation partner.
- Zitat
- The virtual reception solution from Equans Switzerland has brought our entire visitor journey into the 21st century and elevated it to a new level: from inviting visitors via Outlook and individually greeting them with an avatar to guiding them digitally to the visitor lounge – everything is now digital. Thanks to integration into the customer’s MS Teams environment, our employees can now easily open the doors using an app in Teams. The new system gives both us and our customers the benefit of more efficient processes. The fact that our employees immediately accepted the system with such enthusiasm highlights the success of the measure.
- Zitatlegende
- Christian BRITT, IT-Lead
- Vorteile
- – Seamless transition from digital to physical
– Considerable time and cost savings
– Personalised check-in
– Improved safety standards
– Optimised visitor management
– Highly flexible IT infrastructure compatible with building management solutions
– The hardware can also be flexibly adapted to your company branding
